Customer Service Leadership

Customer Service Leadership

Website or Online Data - 2017
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Customer service leadership is an exciting responsibility-and it's never been more important. Fast-evolving customer expectations, emerging service channels, and the multifaceted nature of delivering service are just a few of the challenges customer service teams face. Learn to lead with intention, and set a direction that is right for your customers, employees, and organization. This practical course covers how to align customer service with company goals, identify and meet customer expectations, cultivate an engaged team, and get the support and resources you need. Whether your approach involves in-person services, contact centers, social media, self-service, or any combination, this course is designed to get you up to speed fast on the factors essential for success.
Develop your management skills as a customer service leader. Learn how to align your team's efforts with company goals, develop a service strategy, engage employees, and lead with intention.
Publisher: Carpenteria, CA, lynda.com, 2017
ISSN: LDC601771
Additional Contributors: lynda.com (Firm)

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