Working With Upset Customers

Working With Upset Customers

Website or Online Data - 2015
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More than any other topic, frontline employees ask for advice on how to serve angry and upset customers. This course will reveal proven techniques for effectively neutralizing negative situations. Customer service expert Jeff Toister also shares specific actions employees can take before and after encounters with upset customers that will reduce the likelihood of problems occurring in the future.
Get proven techniques for neutralizing angry customer behavior as well as preventing it from occurring in the first place.
Publisher: Carpenteria, CA, lynda.com, 2015
Copyright Date: 015
ISSN: LDC191340
Additional Contributors: lynda.com (Firm)

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