Interim Report on Airline Customer Service CommitmentPrinted Ephemera - 2000
The Office of Inspector General of the U.S. Department of Transportation presents the full text of "Interim Report on Airline Customer Service Commitment," published June 2000. The report discusses customer service improvements among the airline industry in such areas as fare, delays and cancellations, ticket refunds, baggage delivery, bumped passengers, and customer complaints.
Publisher: Washington, DC : Office of Inspector General, U.S. Dept. of Transportation, 
Branch Call Number: TD 1.1/3-2:2002015429